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Solutions that work.

Simple. Effective. Lasting.

Leadership, training and engagement programmes.

With over 30 years experience in the hospitality industry, MindSmith have led brand transformations, implemented positive change into resistant workforces, coached teams to success and introduced ground-breaking employee engagement programs.

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Leadership

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Leadership

Employee engagement starts from the top and for this to happen it requires a full commitment from your senior team to live by your culture. Do you believe your senior team are fully aligned with your values? Do they have limiting beliefs about the business and their leadership ability, that are potentially holding them back?

Whether it is a communication, confidence or a disconnection issue; we can undertake executive coaching and group change work that will unlock the full potential of your senior team, inspire better performance, and create the biggest advocates for change to your business culture.

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Training

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Training

The MindSmith Group delivers high impact training to help your staff overcome any performance issues, increase engagement and is a valuable investment for long term career development. We offer tailored programs focusing on customer service, sales, communication, presentation skills, creativity and confidence in the workplace.

To reduce the need for ongoing consultancy; our train the trainer courses, work closely with members of your existing team to develop them into internal trainers to foster a culture of learning and development.

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Engagement

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Engagement

An employee engagement strategy is absolutely critical to your business success. A shift in the attitude and understanding of your employees can lead to increased retention and innovation, greater productivity and reduced levels of absenteeism – ultimately this will also mean better service for your guests.

Through assessing and implementing a robust people strategy we can help you embed a compelling culture, internal communications and an employer brand that will help make you an organization where people love to work.

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Sales

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Sales

Hitting the ground running is often a key requirement in hospitality recruitment, but when first impressions count, the majority of businesses are exposing their customers to new employees who have little understanding of their brand. A great employee on-boarding experience will set expectations, encourage confidence, create buy-in to the culture and reduce turnover.

We create customised, creative onboarding programs that will provide a memorable induction to your organization and help new employees understand and live your brand from the very start.

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Onboarding

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Onboarding

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Culture

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Culture

Shared values are the foundation of building a successful company culture. Commit to building your brand internally and you are creating a more robust organisation that encourages employees to work towards a common vision, one that will make your company a success.

Our training takes a comprehensive look at the personality and culture of your company, how you currently operate and how engaged your employees actually are. Our training teaches your employees to understand your brand, why your values matter and how to perform your values in their everyday roles.

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The MindSmith Group leverages the resources you already have to boost results.

Find out how...

“

I am not only impressed by the results but also by the 100% enthusiasm for more.

Maria Hirt

info@themindsmithgroup.com

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